Frequently Asked Questions

If you require more parking than your titled underground stall or assigned surface stall provides, you cannot use visitor parking. However, the Corporation occasionally has surface stalls available for lease.

• Cost: Rental stalls are currently $100.00/month.
• Process: Contact Go Smart Property Management to be placed on the waiting list or to participate in a lottery for available stalls.

All moves (in or out) involving the use of the elevator or common property for more than 15 minutes must be scheduled.

1. 1Notice: Contact Property Management at least seven (7) days in advance.
2. 2Monitor Fee: A flat rate fee (currently $100) applies to cover the cost of a Move Monitor. This monitor ensures the elevator is locked off, pads are hung, and the area is secured.
3. 3Hours: Moves are permitted between 8:00 a.m. and 8:00 p.m.
4. 4No Dumping: Do not leave boxes or furniture in the lobby or garbage rooms. Dispose of them off-site.

South Pointe is a pet-friendly community, but ownership is a privilege subject to strict rules.

• Approval: You must submit a Pet Application (with vaccination records and City licence) and receive written Board approval before bringing a pet into your unit.
• Restrictions: Livestock, rodents, reptiles, and exotic animals are prohibited.
• Green Space: The green space between Building 2000 and 3000 is a designated “Dog Free Zone.” Pets are not permitted in this area to ensure a clean space for families.
• Waste: You must pick up after your pet immediately. Failure to do so will result in monetary sanctions.

Your monthly condominium contributions cover the shared costs of maintaining the Corporation. Approximately 60% of fees go directly to utilities. Coverage includes:

• Utilities: Heat (Gas), Electricity (Common areas and Units), Water, and Sewer.
• Maintenance: Snow removal, landscaping, cleaning of common areas (hallways/lobbies), and elevator maintenance.
• Reserve Fund: Contributions to the fund used for major capital replacements (e.g., roof, siding, parkade repairs).
• Insurance: The Corporation's insurance policy for the building structure and common property. (Note: You still require your own Unit Owner's Insurance.)

• Resident Portal (Preferred): Log in to your Buildium account and create a “Service Request.” This creates a trackable ticket for the Board and Management.
• Email: Send details and photos to info@gosmartmanagers.com.
• What to report: Burnt-out lights in hallways, door latch issues, leaks in common areas, or cleaning concerns.

For emergencies (Fire, Flood, No Heat, Stuck Elevator, Security Breach), call 403-262-7955 (24/7 line).

• Household Waste: Bagged household garbage must be placed inside the bins in the garbage sheds located in the parking lot.
• Recycling: Flatten all cardboard boxes and place recyclables in the designated blue bins.

Yes. Any renovation involving flooring (hard surface), electrical, plumbing, or structural changes requires prior written Board approval.

• Process: Submit a “Renovation Application” via the Property Manager. You may need to provide drawings and specifications.
• Cosmetic: Painting walls or changing cabinet hardware generally does not require approval, but if in doubt, ask first.